Privacy policy

Privacy Policy

Effective Date: [Insert Date]

Carat Luxury International Limited ("Carat Luxury", "we", "our", "us") values the privacy, trust, and confidentiality of our clients. As a luxury jewelry brand serving private individuals, VIPs, and high-profile clients globally, we are committed to protecting personal data with the highest standards of care.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, engage with our services, or purchase our products.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Identification details where legally required for high-value shipments

b. Transaction & Order Information

  • Order details and history

  • Design approvals, CADs, renders, and customization records

  • Payment confirmation details (processed via secure third parties)

c. Technical & Usage Data

  • IP address

  • Browser type and device information

  • Website usage data via cookies or analytics tools

Note: Carat Luxury does not store raw credit card numbers, CVV codes, or sensitive banking credentials.

2. How We Use Your Information

Customer information is used strictly to:

  • Process and fulfill orders

  • Communicate order updates and confirmations

  • Provide customer service and after-sales support

  • Arrange secure shipping and insurance

  • Comply with legal, regulatory, and tax obligations

  • Prevent fraud, misuse, or unauthorized transactions

We do not sell, rent, or trade personal information.

3. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity (order fulfillment)

  • Customer consent

  • Legal and regulatory obligations

  • Legitimate business interests aligned with luxury service delivery

4. Confidentiality & High-Profile Clients

Confidentiality is a core principle at Carat Luxury:

  • Client identities are never disclosed without explicit consent

  • Celebrity, VIP, and high-value orders remain strictly private

  • Custom designs are not published, reused, or marketed without approval

5. Data Sharing & Third Parties

We may share limited information only with trusted third parties, including:

  • Payment processors

  • Logistics, courier, and insurance partners

  • IT and website service providers

  • Legal or regulatory authorities when required by law

All third parties are contractually obligated to maintain confidentiality and data security.

6. International Data Transfers

As a global brand, your data may be processed or stored across different jurisdictions. We ensure that:

  • Adequate safeguards are in place

  • Data protection standards remain consistent regardless of location

7. Data Security Measures

Carat Luxury implements industry-standard safeguards, including:

  • Secure servers and encrypted systems

  • Restricted internal access to sensitive information

  • Trusted and compliant third-party service providers

While no system is completely risk-free, we take all reasonable steps to protect your data.

8. Data Retention

We retain personal data only:

  • As long as necessary to fulfill orders and services

  • To comply with legal, tax, or regulatory requirements

  • To resolve disputes or enforce agreements

When no longer required, data is securely deleted or anonymized.

9. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website performance and traffic

You may manage or disable cookies through your browser settings.

10. Your Privacy Rights

Depending on applicable law, customers may have the right to:

  • Access their personal data

  • Request correction of inaccurate information

  • Request deletion where legally permissible

  • Withdraw consent for certain processing activities

Requests can be made through Carat Luxury’s official communication channels.

11. Children’s Privacy

Carat Luxury does not knowingly collect personal data from individuals under the age of 18. If such data is discovered, it will be promptly deleted.

12. Policy Updates

Carat Luxury reserves the right to:

  • Modify this Privacy Policy at any time

  • Update terms to reflect legal, technological, or operational changes

Updated policies take effect immediately upon publication on our website.

13. Governing Law

This Privacy Policy is governed by the laws of:

  • Nigeria, United States, or other applicable operating jurisdictions

14. Acceptance of Privacy Policy

By using our website or purchasing from Carat Luxury, you:

  • Acknowledge that you have read and understood this Privacy Policy

  • Agree to its terms and conditions

Carat Luxury International Limited
Luxury Without Compromise