Terms of service

Terms & Conditions

Effective Date: [Insert Date]

Welcome to the Carat Luxury International Limited website ("Carat Luxury", "we", "our", "us"). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be legally bound by these Terms & Conditions.

If you do not agree, please discontinue use of our website and services.

1. About Carat Luxury

Carat Luxury International Limited is a luxury jewelry brand specializing in bespoke, custom-made, and made-to-order fine jewelry crafted from precious metals and natural or lab-grown diamonds.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old

  • You have the legal capacity to enter into binding contracts

  • Information provided is accurate and complete

3. Products & Custom Orders

  • Most Carat Luxury products are custom-made or bespoke

  • Designs are produced based on customer-approved CADs, renders, sketches, photos, or videos

  • Once approved and production begins, designs cannot be altered or cancelled

Final products may have minor variations due to handcrafted processes and gemstone characteristics.

4. Pricing & Payments

  • Prices are listed in applicable currencies and may change without notice

  • Prices may fluctuate due to gold, diamond, or currency market volatility

  • Full or agreed payment must be received before production or shipment

Carat Luxury accepts approved payment methods including bank transfers, cards, and digital/crypto payments where applicable.

5. Design Approval Responsibility

Customers are solely responsible for:

  • Reviewing and approving final designs

  • Confirming spelling, sizes, dimensions, and specifications

Approval constitutes acceptance of the design in its final form.

6. Shipping & Delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms.

  • Delivery timelines are estimates

  • Signature and ID verification may be required

  • Risk and ownership transfer upon confirmed delivery

7. Returns, Refunds & Cancellations

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Custom and bespoke jewelry is generally non-refundable except under limited conditions explicitly stated in the policy.

8. Intellectual Property

All content on this website, including:

  • Designs, CADs, renders, images, videos

  • Logos, trademarks, brand names

  • Text, graphics, and layouts

Are the exclusive property of Carat Luxury and may not be copied, reproduced, or used without written consent.

9. Confidentiality & Privacy

Use of personal data is governed by our Privacy Policy.

Carat Luxury maintains strict confidentiality, especially for high-value, VIP, and celebrity clients.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Carat Luxury shall not be liable for indirect, incidental, or consequential damages

  • Liability is limited to the amount paid for the specific order

We are not liable for delays caused by customs, couriers, force majeure, or regulatory actions.

11. Force Majeure

Carat Luxury is not liable for failure or delay due to events beyond reasonable control, including:

  • Natural disasters

  • War, strikes, civil unrest

  • Government actions

  • Supply chain disruptions

12. Prohibited Use

You agree not to:

  • Misuse the website

  • Engage in fraud or chargeback abuse

  • Infringe intellectual property

  • Provide false or misleading information

Violations may result in order cancellation, account suspension, or legal action.

13. Chargebacks & Disputes

Customers agree to:

  • Contact Carat Luxury directly before initiating disputes

  • Acknowledge that unauthorized chargebacks may result in legal recovery actions

All disputes will be supported with transaction, approval, and delivery evidence.

14. Modifications to Terms

Carat Luxury reserves the right to:

  • Modify these Terms & Conditions at any time

  • Update terms without prior notice

Continued use of the website constitutes acceptance of updated terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of:

  • Nigeria, United States, or applicable operating jurisdictions

Disputes shall be resolved through arbitration or competent courts as determined by Carat Luxury.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full effect.

17. Entire Agreement

These Terms, together with:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

Constitute the entire agreement between Carat Luxury and the customer.

18. Acceptance of Terms

By using our website or purchasing from Carat Luxury, you:

  • Confirm you have read and understood these Terms & Conditions

  • Agree to be legally bound by them

Carat Luxury International Limited
Luxury Without Compromise