Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Carat Luxury International Limited ("Carat Luxury", "we", "our", "us") is a global luxury jewelry brand. This Shipping Policy outlines how orders are processed, shipped, delivered, and protected, ensuring clarity and fairness for both Carat Luxury and our customers.

1. Shipping Coverage

Carat Luxury ships worldwide, subject to:

  • Local laws and import regulations

  • Courier service availability

  • Security and insurance feasibility

We reserve the right to decline shipping to high-risk or restricted destinations.

2. Order Processing Time

Because our jewelry is custom-made and high-value:

  • Production time: Typically 7–30 business days, depending on design complexity

  • Production begins only after:

    • Full or agreed payment is received

    • Final design/CAD/render approval is confirmed by the customer

Processing timelines are estimates and may vary.

3. Shipping Methods

We use trusted, insured, and trackable logistics partners, including:

  • DHL Express

  • FedEx

  • UPS

  • Brinks / Malca-Amit (for ultra-high-value shipments)

The shipping method is selected at Carat Luxury’s discretion to ensure maximum security.

4. Shipping Costs

  • Shipping fees are calculated based on destination, value, weight, and insurance level

  • All shipping fees are non-refundable

  • Promotional or complimentary shipping may be offered at Carat Luxury’s discretion

5. Insurance & Security

All shipments are:

  • Fully insured up to declared value

  • Sealed, discreetly packaged with no jewelry branding on the exterior

Insurance coverage applies until delivery confirmation.

6. Delivery Timeframes

Estimated delivery after dispatch:

  • Domestic (within same country): 1–5 business days

  • International: 3–10 business days

Delays caused by customs, weather, security checks, or force majeure are outside our control.

7. Customs, Duties & Taxes

Customers are responsible for:

  • Import duties

  • Customs clearance fees

  • VAT, GST, or local taxes

Carat Luxury is not liable for delays or costs arising from customs authorities.

8. Delivery Requirements

For security reasons:

  • Signature is required upon delivery

  • Government-issued ID may be requested by the courier

  • Delivery cannot be redirected after dispatch

Failure to receive delivery does not qualify for a refund.

9. Incorrect Shipping Information

Customers must ensure:

  • Accurate delivery address

  • Correct phone number and email

Carat Luxury is not responsible for:

  • Delays or losses due to incorrect information

  • Additional re-shipping costs

10. Lost, Stolen, or Damaged Shipments

  • Claims must be reported within 48 hours of delivery

  • Unboxing video and photographic evidence are mandatory

If confirmed:

  • Carat Luxury will work with the courier and insurer

  • Resolution may include repair, replacement, or store credit

Cash refunds are not guaranteed for shipping-related claims.

11. Partial Shipments

For multi-item or complex orders:

  • Items may ship separately

  • Tracking details will be provided per shipment

12. Hold, Delay & Special Requests

Customers may request delayed shipping or holding:

  • Requests must be made in writing

  • Storage beyond 30 days may attract holding fees

13. Risk Transfer

Ownership and risk transfer:

  • Pass to the customer upon confirmed delivery signature

  • After delivery, Carat Luxury bears no liability

14. Force Majeure

Carat Luxury is not liable for delays or failures caused by:

  • Natural disasters

  • War, strikes, civil unrest

  • Government actions

  • Courier or customs disruptions

15. Policy Updates

Carat Luxury reserves the right to:

  • Modify this Shipping Policy at any time

  • Apply updates immediately upon publication

16. Acceptance of Shipping Policy

By placing an order with Carat Luxury, customers:

  • Acknowledge and accept this Shipping Policy

  • Agree to all terms stated herein

Carat Luxury International Limited
Luxury Without Compromise